FREE WORLDWIDE SHIPPING!

Customers

CUSTOMER CARE

All queries about online ordering or general customer service please email hallo@cintamanis.no  We aim to respond within 24-48 hours.

PAYMENT

We accept VISA, MasterCard, Paypal and Stripe in all markets we ship goods to.

All prices listed on our site are in NOK (Norwegian Kroner) and/or USD. To get an estimate of approximately what the exchange rate currently is, please click the link below:

www.xe.com

Shipping and discounts will be calculated at checkout. No additional taxes will apply.

SHIPPING AND DELIVERY

All online orders are sent via Posten or Bring. Shipping times vary depending on where you are.

Please ensure your Paypal shipping address details are correct prior to the time of purchase as Cinta Manis will send your goods to the shipping information listed on your Paypal details. We will do our best to assist with all relevant and necessary information but once your goods have left our headquarters, we accept no further responsibility.

RETURNS AND EXCHANGE

Please note that we take pride in our reputation for quality, and the utmost care is taken by the Cinta Manis team to provide as much information as possible for our online customers.  Images displayed on the site clearly show design features of our pieces, and we always endeavour to provide accurate dimensions to help our customers gauge the sizing of any prospective purchase. Please note that no two leathers and fabrics are the same, and colour variances can occur.  As such we do not offer exchange or refunds for change of mind.

Please note sale items are final sale and cannot be returned for a refund or exchange.

Exchanges will only be accepted if item has been sent is the wrong item that was not originally purchased or has been deemed faulty due to manufacturing fault not wear and tear.  Any goods being returned must be in original condition and must not have been worn, altered or washed.  All tags must remain in place.

All Norwegian returns must be returned to Cinta Manis within 14 days to be eligible for a refund.  International return requests must be lodged with the Cinta Manis team within 21 days of shipping. Returns after this period will not be accepted. If a refund is approved, the refund will be applied to direct deposit or via Paypal.  Please allow 7 days from date of return for your request to be processed.

Cinta Manis does not cover the return postage costs, this cost is at your own expense.  We recommend using Registered International Post to return goods to us, and we advise you to take note of your tracking number.  Cinta Manis is not responsible or accountable for the loss of goods being returned.

When returning goods, please enclose:

•Your goods for return, including packaging

•Return address information pre-filled on a postal bag with contact details.

For all returns, please address to:

Cinta Manis Returns

Tømtebakken 15 B

1396 Billingstad

Norway

Please note that only returns who have lodged a return request has been approved by the Cinta Manis team will be accepted.

Please contact hallo@cintamanis.no with your return query so that our returns team can assist you with your request for return/exchange to be processed as soon as possible.

PRODUCT CARE

Our special handmade products are designed in Norway. We have searched to find unique leather and fabrics to use throughout our products. Leather irregularities (such as hide marks or colour variations) are part of the beauty of a handmade product and are not considered a fault.

CARING FOR YOUR SWIMWEAR

Caring for your swimwear is extremely important to ensure a happy, healthy and long life for your swimwear.

  • Hand wash in cool to luke warm mildly soapy water only. Rinse well.
  • Lay flat in shade to dry.
  • Do not machine wash.
  • Do not dry clean or tumble dry.
  • Do not iron.
  • Do not wash in hot water.
  • Do not leave in direct sunlight for lenghty amounts of time as this is harsh on the product and may result in fading or fabric damage.
  • Always rinse in fresh water after beach or pool use, if you are unable to wash properly directly after use.

CARING FOR YOUR LEATHER

Keep leather out of direct sunlight over long periods to prevent fading. We recommend using a leather protector spray or creme to protect from accidental spills and wipe any marks with a clean damp cloth.

ITEMS WITH HAND WOVEN FABRIC INCORPORATED

Please be aware that items with hand woven fabrics will differ slightly from each item. As they are all hand made and sourced from Timor fabric placement in these items will be different.

 

 

 

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